CANCELLATION BEFORE SHIPMENT:

Order once placed can only be cancelled within 4 hours before the selected delivery time after placing order, you can write to our customer support team on sales@famiglia.in or call us on +9191196 63603 In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.

EXCHANGE POLICY We only exchange goods if they are defective, damaged or lost in transit. In circumstances where you consider that a product is defective, you should promptly contact us on sales@famiglia.in or call us on +9191196 63603 with details of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

RETURN & REFUND POLICY

At Nutry, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Full refund or exchange of a product bought on our website is possible if

1. The product is damaged or there have been some breakages during transport
2. The product has an expiry of less than 6 months

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 3 to 7 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. 

During peak seasons please allow up to 3-7 business days for your return to process.

How to Request a Refund:

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, contact us on sales@famiglia.in or call us on +9191196 63603